Manager Air Freight Operations, Freight Forwarding, Logistics Operation's, Stakeholder Management, Air Freight, IMPORT-EXPORT, Jobs in Mumbai

Job Title: Manager Air Freight Operations

Salary: ₹30.00 Lac - ₹35.00 Lac
Experience: 12 - 18 years
Location: Mumbai
Education: Bachelor's Logistics or Supply Chain Management
Industry: Freight Forwarding

Skills Required: Good Communication Skills, Freight Forwarding, Logistics Operation's, Stakeholder Management, Air Freight, IMPORT-EXPORT

Job Summary

The Manager – Air Freight Operations is responsible for leading and managing the end-to-end air freight operations function across imports and exports, ensuring service excellence, operational efficiency, regulatory compliance, and profitability. The role will drive process standardization, team development, customer satisfaction, and strategic operational improvements while supporting business growth objectives.

Key Responsibilities

Operational Leadership

•Lead and oversee end-to-end Air Import and Air Export operations.

•Ensure smooth execution of shipment bookings, documentation, customs clearance coordination, cargo movement, and final delivery.

•Monitor shipment lifecycle and proactively address operational exceptions.

•Ensure compliance with customer SOPs, service agreements, and operational standards.

•Drive operational excellence through standardized processes and best practices.

Customer & Stakeholder Management

•Manage relationships with key customers and serve as the escalation point for operational issues.

•Ensure timely communication and visibility of shipment status.

•Collaborate closely with Commercial, Customer Service, Finance, and Supply Chain teams.

•Develop strong partnerships with airlines, GSAs, transporters, customs brokers, and overseas agents.

Team Management & Development

•Lead, mentor, and develop a high-performing Air Freight Operations team.

•Establish performance objectives and conduct regular performance reviews.

•Identify training and development opportunities to enhance team capability.

•Ensure effective workforce planning and resource allocation.

Compliance & Risk Management

•Ensure adherence to IATA, DGCA, Customs, Dangerous Goods, and other regulatory requirements.

•Maintain operational compliance and readiness for internal and external audits.

•Implement corrective and preventive actions to mitigate operational risks.

•Drive compliance with company policies and quality management systems.

Financial & Performance Management

•Manage operational costs and improve profitability.

•Monitor shipment-level profitability and operational productivity.

•Support billing accuracy, vendor payment validation, and receivable management.

•Identify opportunities for cost optimization and process efficiencies.

Continuous Improvement

•Analyse operational performance metrics and implement improvement initiatives.

•Drive automation and digital transformation projects within operations.

•Implement best-in-class logistics and freight forwarding practices.

•Support strategic initiatives aimed at improving customer experience and operational scalability.

Education & Qualifications

•Bachelor's Degree in Logistics, Supply Chain, Commerce, Business Administration, or related field.

•IATA Certification preferred.

•Professional certifications in Freight Forwarding, Logistics, or Supply Chain Management will be an advantage.

Experience

•12+ years of experience in Freight Forwarding and Logistics Operations, with significant exposure to Air Freight Operations.

•Minimum 5 years in a managerial or leadership role managing Air Import and Export operations.

•Experience handling large-volume operations, key accounts, and multi-stakeholder environments.

•Strong understanding of international trade regulations, customs procedures, and airline operations.

Key Performance Indicators (KPIs)

•On-Time Shipment Execution (%)

•Customer Satisfaction Score (CSAT)

•Operational Productivity & Efficiency

•Documentation Accuracy Rate

•Gross Profit per Shipment

•Cost Savings & Process Improvement Initiatives

•Compliance & Audit Performance

•Customer Retention & Service Levels

•Team Engagement & Retention

Success Tips

Please mention figures for below experience : 

Total monthly shipments handled (Import/Export):
Monthly volume: Approx.
Monthly tonnage handled (Import/Export):
On-Time Delivery (OTD):
Key Accounts handled:
Maximum team size handled:
GP/Margin: Approx.
Year-on-Year productivity improvement: Approx.
TAT reduction: Approx.
SLA adherence: Approx.
CSAT: Approx.
Total vendors / shipping lines / airlines / GSA handled at a single time:
Customer retention: Approx.

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Regional Sales Manager - Logistics, Supply Chain Management, Sales Strategy, Business Development, Sales Operations, Mumbai

Job Title: Regional Sales Manager

Salary: 30-35 LPA
Experience: 15-20 Years
Location: Mumbai
Education: Bachelor's/MBA in Marketing, Logistics or Supply Chain Management
Industry: Freight Forwarding

Skills Required: developing regional sales strategies, acquiring new business, managing key customer relationships, achieving revenue and profitability targets, and ensuring seamless coordination with internal stakeholders.

Job Purpose: 

The Regional Sales Manager (RSM) is responsible for driving sales growth and profitability across the assigned region by leading a team of Business Development Managers and Sales Executives. The role involves developing regional sales strategies, acquiring new business, managing key customer relationships, achieving revenue and profitability targets, and ensuring seamless coordination with internal stakeholders. The RSM will play a critical role in expanding market presence while building a high-performing sales team aligned with the organization's vision and business objectives. 

Key Responsibilities: 

1. Sales Strategy & Business Development: 

• Develop and implement regional sales strategies to achieve revenue, profitability, and market share objectives. 

• Prepare annual, quarterly, and monthly sales plans in line with organizational goals. 

• Drive new customer acquisition and identify opportunities for business expansion within the region. 

• Explore new markets, industry segments, and business opportunities to strengthen the company's presence. 

• Ensure regional sales targets and gross profit targets are consistently achieved. 

2. Team Leadership & Performance Management: 

• Lead, mentor, and motivate Business Development Managers and Sales Executives to achieve individual and team targets. 

• Allocate sales territories, monitor performance, and conduct regular performance reviews.

• Provide coaching and guidance during customer meetings, negotiations, and strategic account development. 

• Build a performance-oriented and customer-focused sales culture within the region. 

3. Customer Relationship Management: 

• Develop and maintain strong relationships with key customers and strategic accounts. 

• Participate in negotiations for high-value opportunities and major customer contracts. 

• Ensure smooth onboarding of new customers by coordinating with Operations, Customer Service, Pricing, and other internal teams.

• Drive customer retention, cross-selling, and upselling opportunities across logistics and supply chain services. 

4. Sales Operations & Reporting: 

• Monitor sales pipelines, forecasts, and conversion ratios across the region. 

• Review and approve quotations, RFQs, tenders, and commercial proposals prepared by the sales team. • Analyze market trends, competitor activities, and customer requirements to identify growth opportunities. 

• Submit periodic sales reports, forecasts, business reviews, and market intelligence to senior management. 

• Ensure accurate CRM updates and proper documentation of all customer interactions and sales activities. 5. Cross-Functional Coordination: 

• Work closely with Pricing, Customer Service, Operations, Finance, and other departments to ensure excellent customer service and successful business implementation. 

• Support the development of customer-specific SOPs, KPIs, and service agreements for strategic accounts. 

• Resolve customer escalations effectively while maintaining high levels of customer satisfaction. 

6. People & Process Development: 

• Ensure adherence to company policies, sales processes, and compliance standards. 

• Identify training and development needs of the sales team. 

• Foster collaboration, accountability, and continuous improvement within the regional sales team. 

• Promote a healthy, professional, and respectful work environment. 

Educational Qualification: 

• Bachelor's Degree in Business Administration, Marketing, Logistics, Supply Chain Management, or a related field. • MBA in Sales & Marketing will be preferred.

Experience: 

• 15+ years of experience in Sales/Business Development within the Freight Forwarding, Logistics, Supply Chain, or 3PL industry. 

• Minimum 6 years of experience managing regional sales teams. 

• Proven track record of achieving sales targets and driving business growth.

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Chief Marketing Officer, Marketing Strategy & Brand Management, Admissions & Funnel-led Growth Marketing, Budgeting, ROI Analysis & Marketing Analytics, Integrated Campaign Planning

Job Title: Chief Marketing Officer

Salary: 40-60 LPA
Experience: 15-20 yrs
Location: Mumbai
Education: Graduation
Industry: Education

Skills Required: Marketing Strategy & Brand Management, Digital & Performance Marketing, Admissions & Funnel-led Growth Marketing, Budgeting, ROI Analysis & Marketing Analytics, Integrated Campaign Planning (ATL / BTL / Digital)

Job Description

Role Purpose

We are hiring for this role for our prestigious client.
The Chief Marketing Officer will be responsible for defining, leading, and executing the integrated marketing vision for all brands under the umbrella Organization, ensuring measurable growth in admissions, enrollments, brand equity, and long-term enterprise value.

The role demands strategic leadership across digital, social, traditional, performance, partnerships, and emerging marketing channels, with strong ROI discipline, people leadership, and agency governance.


Brand Portfolio Scope

The role will oversee marketing strategy and execution for:

All the brands


KEY RESPONSIBILITIES

1. Strategic Role

• Define and drive the Group Marketing Strategy aligned to short-term growth and long-term brand vision.
• Establish distinct brand architectures, positioning, and value propositions across preschool, K-12, IB, higher education, test prep, and creative education segments.
• Lead admissions-linked marketing strategy, ensuring strong funnel health across awareness, lead generation, conversion, and retention.
• Drive digital-first transformation, including performance marketing, SEO/SEM, social media, content, CRM-led campaigns, and marketing automation.
• Oversee integrated marketing planning across digital, social, ATL, BTL, PR, partnerships, events, and experiential marketing.
• Build and own annual and multi-year marketing roadmaps, budgets, and growth plans for each brand.
• Leverage consumer insights, data analytics, and market intelligence to guide strategic decisions.
• Champion innovation in marketing, exploring new platforms, formats, and partnerships relevant to education consumers.

2. Administrative & Governance Responsibilities

• Own and control marketing budgets across all brands, ensuring fiscal discipline and optimal allocation.
• Establish standard operating frameworks for campaign approvals, agency onboarding, brand compliance, and vendor governance.
• Ensure brand consistency, IP protection, and statutory compliance across all communication.
• Implement robust marketing MIS, dashboards, and review mechanisms at brand and group levels.
• Drive process efficiency across campaign execution, content approvals, vendor payments, and performance reporting.
• Ensure documentation, audits, and compliance align with corporate governance standards.

3. People Management & Leadership

• Build, lead, and mentor high-performing brand-wise marketing teams, including Digital, Content, Social Media, Performance, PR, Design, and Regional Marketing.
• Create clear role charters, KRAs, and performance metrics for each brand and function.
• Develop leadership depth through succession planning and capability building.
• Foster a culture of ownership, accountability, collaboration, and data-driven decision-making.
• Drive talent reviews, performance evaluations, and skill-upgradation aligned to evolving marketing needs.

4. Stakeholder Management & ROI Accountability

• Partner closely with CEO, Business Heads, School Leadership, Admissions, Sales, Finance, and Operations to align marketing with business outcomes.
• Manage and govern external agencies (digital, creative, media, PR, performance, research), ensuring value delivery.
• Present clear ROI-linked marketing performance reports to Management and Board.
• Ensure every marketing intervention has defined objectives, success metrics, and post-campaign ROI evaluation.
• Act as a strategic advisor to business leaders on brand investments, market expansion, and growth priorities.

FUNCTIONAL COMPETENCIES

• Enterprise-level Marketing Strategy & Brand Management
• Digital & Performance Marketing (Paid Media, SEO, Social, CRM)
• Admissions & Funnel-led Growth Marketing
• Budgeting, ROI Analysis & Marketing Analytics
• Agency Management & Vendor Governance
• Market Research & Consumer Insights
• Integrated Campaign Planning (ATL / BTL / Digital)
• Education Sector Marketing (K-12, Preschool, IB, Higher Ed preferred)

BEHAVIORAL COMPETENCIES

• Strategic & systems thinker with strong business acumen
• Outcome-driven with high accountability orientation
• Influential leader capable of driving alignment across diverse stakeholders
• Strong executive presence and communication skills
• Ability to operate in complex, multi-brand, multi-market environments
• Resilient, agile, and comfortable with scale and ambiguity
• Ethical, governance-oriented, and process disciplined

QUALIFICATIONS & EXPERIENCE

Experience: 15–20 years of progressive marketing leadership experience (Education sector experience strongly preferred; multi-brand exposure essential)

Qualification: Post-Graduate degree – MBA / MMS / Master’s Diploma in Marketing or equivalent

Mandatory Criteria

• Minimum 15 years of hands-on experience in marketing leadership roles within the K-12 education sector.
• Proven track record of managing marketing budgets exceeding $2 million annually across multiple brands.
• Master's degree in Marketing, Business Administration, or a related field from an accredited institution.
• Demonstrated experience in developing and executing integrated marketing strategies across digital, social, and traditional channels.
• Experience leading a marketing team of at least 10 members in a complex organizational structure.
• Strong expertise in performance marketing with measurable outcomes in admissions and enrolment growth.
• Proficient in marketing analytics and ROI analysis, with a history of using data to drive strategic decisions.

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Institutional Acquisition Coordinator: Real Estate, Sales, Project Management, Documentation, Institutional Acquisition, Tender Management, RFAI

Job Title: Institutional Acquisition Coordinator

Salary: 400000-600000
Experience: 6-12 years
Location: Mumbai
Education: Graduation
Industry: Telecom

Skills Required: Real Estate, Sales, Project Management, Exposure to State Government & Central Government & Local Municipal Corporation Bye Laws, Real Estate B2B, Liaising, Documentation, Institutional Acquisition, Tender Management, RFAI

Job Purpose: 

To acquire sites from Government & Private institutions in line with customer requirement. Focus on delivering difficult & critical sites with established processes. Tracking & participating in various tenders notified by various authorities. 

Job Description: 

RFAI through IA sites in circle 

1) LOI (site count) to SP Conversion % 

2) Number of customer Workshop/meetings 

3) Mapping of open orderbook with IA acquired funnel 

4) Liquidation of IA tagged Sr’s in Order Book 

5) Review of IA tagged SR’s with New Build & Institutional Acquisition team 

New Institutional Accounts to added in circle

1) Acquisition of sites from institution such as Municipal Corporations, Development authority, State & Central Government bodies, etc. 

2) Engaging with industry association i.e. TAIPA, COAI, State Government / MCs for creation of favourable tower policies. 

3) Tender Management, Technical Eligibility & participation in 100% of tender. 

4) Positioning & follow up meetings with institution in circle, maintaining relationship on regular basis.

Growth in IA sites Portfolio

1) Addition of new IA sites. 

2) IA sites rental payment as per the contract. 

3) IA site sharing 

Acquisition of smart city project (smart poles or fibre and or GBM or Small cells), Digital Districts

1) Meeting with Smart city project authorities and maintaining relationship 

2) Follow up and working on generating PPP model RFPs 

3) Acquiring IBS sites & RFAI of IBS Sites.

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Assistant Manager Sales - Exports, Pharma Primary Packaging Sales, Excipient sales, Pharma raw material sales, CRM Software, Active Pharmaceutical Ingredients (APIs)

Job Title: AM Manager Sales - Exports

Salary: ₹25.00 Lac - ₹28.00 Lac
Experience: 8 - 10 years
Location: Mumbai
Education: Bachelor's degree in science, Pharma, Business Administration or related fields
Industry: Pharmaceutical

Skills Required: Pharmaceutical Packaging, Sales, Prospecting New Clients, Excellent Communication, Implement Sales Strategy, CRM Software, APIs, Excipients, Willingness To Travel, International Travelling, Export, Sales and business development ( PPP )

Key Task & Accountabilities

1. Develop and implement a sales strategy to achieve sales targets and increase market share in the pharmaceutical glass segment.

2. Identify and prospect new clients within the pharmaceutical industry, including pharmaceutical manufacturers, contract packaging companies, and contract research organisations.

3. Build and maintain strong relationships with existing clients, understanding their needs and providing customized solu3ons to meet their requirements.

4. Provide product information, technical support, and assistance to clients regarding pharmaceutical glass products, including vials, ampoules, cartridges, syringes and other tubular glass products.

5. Collaborate with internal teams, including marketing, product development, and customer service, to ensure seamless delivery of products and services to clients.

6. Stay updated on industry trends, regulations, and competitive landscape within the pharmaceu3cal packaging industry.

7. Prepare and present sales proposals, quota3ons, and contracts to clients, negotiating terms and closing sales deals.

8. Monitor and report on sales activities, market trends, and competitor activities to management.

Important Competencies

1. Strong understanding of pharmaceutical packaging requirements, including regulations and standards.

2. Excellent communication and interpersonal skills, with the ability to build rapport and negotiate effectively with clients.

3. Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.

4. Proficiency in Microsoft Office suite and CRM software.

5. Willingness to travel as needed to meet with clients and attend industry events.

Academic & Professional Qualifications

Bachelor's degree in science, Pharma, Business Administration or related fields

Experience 

1. 8 to 10 years of sales of APIs/Excipients/Packaging Materials/ or other input materials to pharmaceutical companies, with a focus on glass packaging products preferred.
2. Export sales experience preferably in Pharma/ packaging segment
3. Should have independently travelled overseas for business

AM / Manager – Exports (South/Central/North America – preferably Latin America) Experience Preference:

• 1st Preference: Pharmaceutical primary packaging industry (Ampoules & Vials)
• 2nd Preference: API, excipients, or pharma raw materials (finished products experience will not be considered)
• Candidate must have international travelling experience for business purposes.
• Should have experience travelling independently, not only as part of a group/team or for conferences/events.

Who is an ideal candidate ?

Ideal candidate for this position will be a proactive and internationally exposed sales professional with 8–10 years of experience in pharmaceutical primary packaging, preferably in ampoules, vials, and other glass packaging products. Candidates from API, excipients, or pharma raw material industries may also be considered. The candidate should have strong export sales experience in the pharma or packaging segment, with hands-on experience in independently handling overseas business travel, especially across South, Central, and North America, preferably Latin America. The role requires excellent business development, client relationship management, negotiation, and communication skills, along with the ability to manage international clients and drive market expansion from the Mumbai location. A Science, Pharma, or Business Administration background will be preferred.

Screening Questions

Does the candidate have experience in international travelling individually?

Does the candidate have experience in export?

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Head- Artificial Intelligence, Software Development & Engineering, AI Strategy, AI/ML Solutions, AI Models, intelligence automation, analytics solutions

Role: Head- Artificial Intelligence

Salary: ₹28.00 Lac - ₹30.00 Lac
Experience: 8 - 12 years
Location: Mumbai
Education: B.E , B.Tech
Industry: Chemical / Glass Industries

Skills Required: AI Strategy, AI/ML Solutions, AI Models, intelligence automation, analytics solutions

Description

• Lead and drive AI strategy and initiatives across the organization in alignment with business.

• Act as a central AI resource for all departments and group companies.

• Identify opportunities for process automation, efficiency improvement, and cost optimization using AI/ML solutions.

• Design, develop, and implement AI models, analytics solutions, and intelligent automation across functions.

Essential Skills:

• AI Models
• Business Goals
• Cost Optimization
• Customer Experience
• Data Governance
• Data-Driven
• Digital Transformation
• Efficiency Improvement
• Identify Opportunities
• Internal Promotion
• Job Rotation
• Leadership
• Marketing
• Process Automation
• Reporting
• Sales
• Scalability
• Supply Chain
• Use Cases 
• Research 
• Analysis

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Sales Manager- Retail COCO/FOFO stores, Retail Sales, Lead Generation, Retail Sales Manager, BDM Retail, Franchise Development, Store Opening, Retail Store sales,

Job Title: Sales Manager- Retail

Salary:₹12.00 Lac - ₹15.00 Lac
Experience: 6 - 8 years
Location: Mumbai
Education: Any graduate with an MBA preferred
Industry: Manufacturing

Skills Required: Communication, Willing To Travel, COCO/FOFO stores, Managed Store Operations, Retail Sales, Improve Sales Processes, Store Opening, Lead Generation

JOB DESCRIPTION

Level / Grade M1/M2
Direct / Matrix Reporting to Business Head
To be reported upon by-Rural MFI & Retail

Key Purpose of this position

Company EBOs-Store Opening, Managing Store Operations, Lead Generation, Achieving Targets.

Key Responsibilities

• Open COCO/FOFO stores as per timelines.
• Complete the entire pre-opening process from sign off to opening
• Providing on the job training to the COCO/FOFO Stores
• Achieve Primary / Retail sales targets for the stores in the designated area
• Plan & Implement Retail Activations to improve sales in the stores as per budget.
• Ensure Stores are maintained as per company standards
• Ensure Implementation of company corporate initiatives at store level with the long-term business objective of improving retail
• Appointment of franchisees as per the budgeted plan.
• Implementing and monitoring motivational programs for the franchisee staff.
• Interested candidates should be willing to travel- Travelling of at least 15-20 days a month.

Academic & Professional Qualifications

• MBA, Graduate
• Experience in Retail in Similar industry or any other industry.
• Retail Background.
• High competency level in MS Office applications

Team work skills

• Strong communication (written + oral)
• Sincerity
• Attention to detail

Who is an ideal candidate ?

Ideal candidate for this position is a dynamic and result-oriented professional with 6–8 years of experience in retail sales and business development, preferably from retail or similar industries. The candidate should have strong expertise in store operations, franchise management, retail activations, and achieving sales targets. He/she should possess excellent communication, team management, and relationship-building skills, along with good knowledge of MS Office applications. The candidate must be proactive, detail-oriented, willing to travel extensively, and capable of independently handling COCO/FOFO store expansion and operations while driving business growth.

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Head of Delivery: P and L management, Customer Success, Technical Support, Implementation, Client Delivery, SaaS Delivery Models and Customer Lifecycle Management.

Job Title: Head of Delivery

Salary: ₹35-50 LPA
Experience: 14-18 yrs
Location: Pune
Education: Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred
Industry: : SaaS

Skills Required: P and L management, Customer Success, Technical Support, Implementation, Client Delivery, SaaS Delivery Models and Customer Lifecycle Management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Mandatory Criteria

• 14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.
• Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.
• Experience managing global, cross-functional teams across geographies and time zones.
• Demonstrated ownership of P n L, budgets, and revenue (services / managed services).
• Strong understanding of SaaS delivery models and customer lifecycle management.

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Program Manager-EA to CXOs: Stakeholder Management, Project Management, Strategic Execution, SaaS metrics-Strategy jobs in Pune

Job Title: Program Manager (EA to CXOs)

Salary: 15- 30 LPA
Experience: 3-6 yrs
Location: Pune
Education: Graduation
Industry: SaaS

Skills Required:: Stakeholder Management, Project Management, Strategic Execution

Job Description

What will you create and do?

We are looking for a highly driven and execution-focused Program Manager to work closely with our leadership. This role sits at the intersection of business operations, stakeholder management, and strategic execution, ensuring smooth coordination across teams and priorities.

You will act as a central node for internal collaboration, managing key initiatives, driving project execution, supporting leadership with data-driven insights, and ensuring operational efficiency across Sales, Marketing, Product, and Leadership teams.

This role is ideal for someone who is a hustler, highly organized, great with people, and obsessed with getting things done.

What will qualify you for this role?

Essential:

● Strong stakeholder management and interpersonal skills with the ability to work across teams

● Experience in project management, coordination, and execution of cross-functional initiatives

● Strong research and data analysis skills (Sales, Marketing, Revenue Operations)

● Ability to create presentations, reports, and executive summaries

● Strong organizational skills with the ability to manage multiple priorities simultaneously

● High level of ownership, confidentiality, and attention to detail

● Strong communication skills (written and verbal)

● Proficiency in data analysis and reporting tools (Excel / Google Sheets)

Desired Skills:

● Experience in budget tracking, forecasting, and financial analysis

● Exposure to SaaS metrics (Sales funnel, marketing performance, revenue metrics)

● Ability to manage executive-level communications and strategic projects

● Strong problem-solving mindset with a focus on execution and outcomes

Experience Range:

3 – 6 Years

Education Qualification:

Bachelor’s Degree in Business Administration, Management, Finance, or related field

Key Responsibilities:

Internal Team & Stakeholder Management

● Manage and track key business initiatives, OKRs, and cross-functional projects

● Coordinate with internal stakeholders across Sales, Marketing, Product, and Leadership teams

● Create and maintain an inventory of critical projects and high-priority initiatives

● Act as a project manager for leadership-driven initiatives, ensuring timely execution

Vendor Management

● Manage vendor relationships including project reviews, budget tracking, and negotiations

● Ensure effective coordination and delivery across external partners

Calendar & Time Management

● Manage executive calendars including meeting scheduling, prioritization, and coordination

● Handle inbox triaging and appointment management for leadership

● Organize and coordinate internal and external meetings, calls, and conferences

Travel & Logistics Management

● Manage end-to-end travel planning including bookings, itineraries, and expense tracking

● Coordinate transportation, accommodation, and logistics for leadership

Research, Presentations & Documentation

● Conduct market and business research and prepare executive briefs

● Create presentations, reports, business plans, and dashboards

● Ensure high-quality documentation with strong accuracy, clarity, and structure

Data Analysis & Business Insights

● Analyse Sales, Marketing, and Revenue data to support decision-making

● Track budget vs actuals, performance metrics, and projections

● Build dashboards and reports to provide visibility into business performance

Executive Support

● Handle confidential and non-routine information with discretion

● Support leadership with correspondence, documentation, and operational tasks

● Maintain and update contacts, records, and data repositories

Key Result Areas (Success Metrics):

● Quality and timeliness of project briefs, dashboards, and executive reports

● Accuracy and visibility in budget vs actual tracking and reporting

● Efficiency and effectiveness of calendar and meeting management

● Smooth execution of cross-functional projects and initiatives

● Stakeholder satisfaction and responsiveness across teams

About :

Founded over 17 years ago, Our client has become a trusted messaging leader for businesses around the world. We work with global customers across industries including contact centres, financial services, higher education, retail, staffing, wellness, and more. Our customers range from small and mid-size businesses to large global enterprises.

Our commitment to every customer is: “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition.”

If you can confidently demonstrate that you meet the criteria mentioned above, we would love to hear from you.

Mail your profile to: hr@suficonsulting.com

Apply Now: https://forms.gle/K7mUCmPxaK5t2Fkt6

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Spring Boot Senior Developer -Java, Spring Boot based Micro Services development, Cassandra, MongoDB & Big Data,1. API gateway integration

Job Title: Spring Boot Senior Developer

Salary: 22 -23 LPA
Experience: 6-10 Years
Location: Mumbai
Education: CS/IT
Industry: FMCG

Skills Required:

Mandatory Skills

• Java \ Spring Boot based Micro Services development
• Experience on Cassandra, MongoDB& Big Data
• Working knowledge of Kafka, MQ
• Experience in handling critical issues in production environment and resolution.

Desirable skills

• API gateway integration, API security and API performance benchmarking
• Experience with configuration management and source control systems (Jenkins, Ansible, Chef, Puppet, GIT, SVN)
• Working knowledge of Unix including the usage of common Unix Commands

Job Description Summary

The Spring Boot Specialist will be responsible for designing and developing the Spring Boot based application \ services. The specialist should have hands-on knowledge of following skills:

● 6+ years of professional experience in Spring, Spring Boot, Spring MVC, Java Collection framework, Microservices, OOPS and Multithreading Concepts

● Hands on experience in Algorithms and Data Structures

● Experience in any of the messaging Queue (IBM MQ, Kafka)

● Working knowledge of JUnit, Maven & Jenkins

● Experience with Micro Services, RESTful Web Services using Spring Boot

● Hands on experience in Algorithms and Data Structures

● Experience in any of the messaging Queue (IBM MQ, Kafka)

● Working knowledge of JUnit, Maven & Jenkins

● Experience with MicroServices, RESTful Web Services using Spring Boot

● Experience with Cassandra, Mongo & POSTGRESQL Database

● Knowledge of Big Data

● Should have strong analytical thinking, be a self-driven individual to face challenges and work with unknowns in fixing elusive bugs in Micro Services, SOA architecture.

● Traits to take ownership of the components and deliver work end to end, including designing, development, release and bug-fixing.

● Experienced working in Agile Development Environment and scrum process.

Key Accountabilities

The candidate will be accountable for the following applications

• Java \ Spring Boot based Micro Services development
• Integrations between different systems (HCL Commerce, IBM Sterling[OMS, WMS] and, Enterprise systems)

Qualifications

• A qualified candidate should have 6 - 10 years of experience in designing and development on Java frameworks. The candidate should have good knowledge of Spring and Java programming.
• The candidate should have extremely good communication skills and should be able to drive technical discussions with partners and vendors.

Mail your profile to: hr@suficonsulting.com

Apply Now: https://forms.gle/K7mUCmPxaK5t2Fkt6

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Spring Boot Junior Developer: Spring MVC, Java Collection framework, Microservices, OOPS, of JUnit, Maven & Jenkins, Cassandra, Mongo & POSTGRESQL Database, BigData

Job Title: Spring Boot Junior Developer

Salary:12-14 LPA
Experience: 4-6 Years
Location: Mumbai
Education: CS/IT
Industry: FMCG

Skills Required:

Mandatory Skills

• Java \ Spring Boot based Micro Services development
• Experience on Cassandra, MongoDB& Big Data
• Working knowledge of Kafka, MQ
• Experience in handling critical issues in production environment and resolution.

Desirable skills

• API gateway integration, API security and API performance benchmarking
• Experience with configuration management and source control systems (Jenkins, Ansible, Chef, Puppet, GIT, SVN)
• Working knowledge of Unix including the usage of common Unix Commands

Job Description Summary

The Spring Boot Specialist will be responsible for designing and developing the Spring Boot Based application \ services. The specialist should have hands-on knowledge of following skills:

● 4+ years of professional experience in Spring, Spring Boot, Spring MVC, Java Collection framework, Microservices, OOPS and Multithreading Concepts

● Hands on experience in Algorithms and Data Structures

● Experience in any of the messaging Queue (IBM MQ, Kafka)

● Working knowledge of JUnit, Maven & Jenkins

● Experience with MicroServices, RESTful Web Services using Spring Boot

● Hands on experience in Algorithms and Data Structures

● Experience in any of the messaging Queue (IBM MQ, Kafka)

● Working knowledge of JUnit, Maven & Jenkins

● Experience with Micro Services, RESTful Web Services using Spring Boot

● Experience with Cassandra, Mongo & POSTGRESQL Database

● Knowledge of Big Data

● Should have strong analytical thinking, be a self-driven individual to face challenges and work with unknowns in fixing elusive bugs in MicroServices, SOA architecture.

● Traits to take ownership of the components and deliver work end to end, including designing, development, release and bug-fixing.

● Experienced working in Agile Development Environment and scrum process.

Key Accountabilities

The candidate will be accountable for the following applications

• Java \ Spring Boot based Micro Services development
• Integrations between different systems (HCL Commerce, IBM Sterling [OMS, WMS] and, Enterprise systems)

Qualifications

• A qualified candidate should have 4 - 6 years of experience in designing and development on Java frameworks. The candidate should have good knowledge of Spring and Java programming.

• The candidate should have extremely good communication skills and should be able to drive technical discussions with partners and vendors.

Mail your profile to: hr@suficonsulting.com

Apply Now: https://forms.gle/K7mUCmPxaK5t2Fkt6

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Senior Web Developer-React.JS, Next.JS, UI/UX design, JavaScript, HTML5 and CSS3 RESTful APIs, Web Programming Skills, Responsive Web Design, Agile/Scrum/Kanban

Job Title: Senior Web Developer

Salary: 12- 14 LPA
Experience: 5-7 Yeras
Location: Mumbai
Education: CS/IT
Industry: FMCG

Skills Required:

Mandatory Skills

1. JavaScript, JQuery, HTML, HTML5, CSS, CSS3.
2. Web Programming Skills, Responsive Web Design (RWD).
3. Cross-browser compatibility, Security Principles (XSS, SQL Injection).
4. Agile/Scrum/Kanban development cycle understanding

Desirable skills

1. MERN Stack
2. Jenkins configurations
3. Linux basic commands

Job Description Summary

The Senior Web Developer will be responsible for building user interface solutions (responsive web design) by developing, implementing and maintaining Internet applications and leading a team of developers. Candidates must have strong verbal, written communication, web programming skills, software development fundamentals, Object-Oriented Design (OOD), software debugging and technical leadership.

Responsibilities

● Develop, implement, and maintain user interfaces for our web applications using React.js and Next.js.

● Develop responsive and user-friendly web applications using React.js and Next.js.

● Collaborate with the design team to translate UI/UX design wireframes into high-quality code.

● Optimize components for maximum performance across a vast array of web-capable devices and browsers.

● Collaborate with other team members and stakeholders to deliver high-quality software solutions.

● Work closely with back-end developers to integrate front-end components seamlessly.

● Stay up-to-date with the latest industry trends and technologies to ensure our applications are modern and responsive.

● Knowledge of Search Engine Optimization process.

● Hands-on experience with network diagnostics, network analytics tools.

● Implementation of security and data protection.

Skills and Qualifications

● 5 or more years experience as a Web Developer with a focus on React.js and Next.js.

● Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.

● In-depth knowledge of React.js and its core principles.

● Familiarity with Next.js and its features for server-side rendering and routing.

● Experience with popular React.js state management libraries (e.g., Redux).

● Solid understanding of HTML5 and CSS3, including responsive design principles.

● Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.

● Knowledge of modern front-end build pipelines and tools.

● Experience with RESTful APIs and asynchronous request handling.

● Excellent problem-solving and communication skills.

● Ability to work in a collaborative team environment.

● Proficient understanding of code versioning tools, such as Git.

The candidate should have extremely good communication skills and should be able to drive technical discussions with partners and vendors.

Mandatory Skills

1. JavaScript, JQuery, HTML, HTML5, CSS, CSS3.

2. Web Programming Skills, Responsive Web Design (RWD).

3. Cross-browser compatibility, Security Principles (XSS, SQL Injection).

4. Agile/Scrum/Kanban development cycle understanding

Mail your profile to: hr@suficonsulting.com

Apply Now: https://forms.gle/K7mUCmPxaK5t2Fkt6

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Head- Artificial Intelligence, AI Strategy, AI/ML Solutions, AI Models, intelligence automation, analytics solutions

Job Title: Head- Artificial Intelligence

Salary: ₹28.00 Lac - ₹30.00 Lac
Experience: 8 - 12 years
Location: Mumbai
Education: B.E/B.Tech
Industry: Glass

Skills Required: AI Strategy, AI/ML Solutions, AI Models, intelligence automation, analytics solutions

Description

• Lead and drive AI strategy and initiatives across the organization in alignment with business.

• Act as a central AI resource for all departments and group companies.

• Identify opportunities for process automation, efficiency improvement, and cost optimization using AI/ML solutions.

• Design, develop, and implement AI models, analytics solutions, and intelligent automation across functions.

Ensure data governance, model accuracy, scalability, and security of AI solutions. 

Academic g Professional Qualifications BE in any IT-related branch with working experience in the AI field. 

5 Years + experience

Mail your profile to: hr@suficonsulting.com

Apply Now: https://forms.gle/K7mUCmPxaK5t2Fkt6

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Sales Engineer, Manager, Assistant Manager, Territory Manager-VRF & Ducted Sales, Chiller sales, Data Center sales, Residential VRF

Role: Sales Engineer

Salary: 04-24 LPA
Grade: M2– M5
Experience: 2-12 Yrs
Locations: PAN India
Education: B.E/ B.Tech Mechanical + MBA (Marketing)
Industry: CAD-Commercial Air Conditioning / HVAC

Skills Required:· technical knowledge on the Ducted, VRF and Chillers product range, Channel Management Skills

PURPOSE OF THE ROLE

• To handle the CAD range of products through channel partners network and achieve Sales goals.
•  Identify and nurture Channel Partners, Customers, IDEACs and Key accounts for Business Development

Functional / Technical Expertise

• To have sound technical knowledge on the Ducted, VRF and Chillers product range
• Channel Management Skills

Behavioral / Leadership Competency

• Communication
• Interpersonal Relationship
• Planning & organizing
• Problem Solving
• Self Awareness

MAIN RESPONSIBILITIES

Key Deliverable for this position

• Achieve sales targets in line with the Annual Business Plan (ABP) and ensure effective debtor management
• Manage existing channels and onboard new channel partners or accounts, providing support to ensure consistent business generation
• Build and strengthen relationships with Architects, Consultants, and PMCs to drive business growth
• Regularly monitor stock levels at company warehouses to ensure optimal inventory availability
• Track competitor activities, share insights with the reporting manager, and contribute to developing suitable action plans
• Conduct product and sales training sessions for channel partners to enhance capability and performance
• Focus on increasing business share from Channels, Customers, and Influencers through sustained engagement
• Ensure accurate and timely sales forecasting for effective planning and execution

Key Performance Indicators

• Achieving products sales quarterly and new product billing value
• Debitors management
• Channel Management

WORKING CONDITIONS (PHYSICAL & ENVIRONMENTAL DEMAND)

Extensive field work and travel. Extended hours of work on need basis. Handling deadlines (Product delivery) 


ACCOUNTABILITY & CHALLENGES

Key Financial Accountabilities

Achieving ABP number targets

Major Challenges

Coordinate with logistics, Commercial team for timely delivery of product

 

Mail your profile to: hr@suficonsulting.com

Apply Now: https://forms.gle/K7mUCmPxaK5t2Fkt6

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Regional Sales Manager-SAAS - West & South India

Job Title: Regional Sales Manager-SAAS

Salary: 17-20 LPA
Experience: 7-12 yrs
Location: Mumbai
Education: Graduation
Industry: Health Tech SaaS

Skills Required: Excellent Communication & Stakeholder Management, Solution Selling & Negotiation, Enterprise Selling, Revenue Ownership, Pipeline Control, Team Scaling

Job Description

About 

Our Client is a global messaging leader with over 10 years of experience serving industries such as Healthcare, Financial Services, Retail, Education, Staffing, and Wellness.
They are an ISO 27001:2013 compliant organization committed to secure, scalable, and simple-to-use messaging platforms that enable businesses to build meaningful customer engagement.

Role Overview

We are looking for a high-performing on-field sales leader to drive revenue across West and South India.

This is a hands-on role:

• Initially an individual contributor (own selling)
• Within 6–12 months, build and manage a team of 2–4 on-field sales reps
• The role requires strong experience in complex IT / CPaaS / Conversational AI solution selling, enterprise stakeholder engagement, and consistent revenue achievement.

Key Responsibilities

• Drive regional revenue across Mumbai, Pune, Bangalore, and surrounding territories.
• Own direct sales initially and close enterprise deals independently.
• Develop and execute regional sales strategy aligned with company goals.
• Identify and close opportunities in Hospitals, Clinics, Fintech, and D2C sectors.
• Lead solution-led sales engagements including architecture discussions, integrations, and PoCs.
• Manage both hunting (new acquisition) and farming (account growth).
• Hire and manage a team of 2–4 on-field sales professionals.
• Maintain strong pipeline visibility and accurate forecasting.
• Drive negotiations, pricing discussions, and contract closures.
• Travel extensively across customer locations and company offices.
• Ideal Candidate Profile
• 7+ years of on-field enterprise sales experience in India.
• Proven expertise in complex IT / SaaS / AI / CPaaS solution selling.
• Strong experience selling into Healthcare and BFSI/Fintech sectors.
• Ability to engage CXOs, Marketing Heads, IT Leaders, and Operations teams.
• Consistent achievement of ₹10 Cr+ annual targets in recent years.
• Experience managing small sales teams (2–5 reps).

Preferred Background

• Small to mid-size IT Services / AI companies
• CPaaS companies ( like Tanla, Route Mobile, Knowlarity, Ozonetel, Exotel)
• Conversational AI companies (Yellow.ai)

Not Relevant:

Telco / Telecom operators
Pure SMS/Voice wholesale providers

Mandatory Criteria

• Candidate must be from the SaaS industry only.
• Minimum 7 years of on-field enterprise sales experience in India.
• Strong experience in complex IT / SaaS / CPaaS / AI solution selling.
• Consistent achievement of Rs.10 Cr+ annual revenue targets in the last 2 to 3 years.
• Experience selling into Healthcare and Fintech/BFSI sectors.
• Experience managing 2 to 5 on-field sales professionals, along with working as an Individual Contributor.
• Ability to independently generate pipeline, close enterprise deals, and grow existing account.

Preferred Company Background:

Small to mid-sized IT Services / AI companies (200–1000 employees)

CPaaS companies such as: Tanla Platforms, Route Mobile, Knowlarity, Ozonetel, Exotel

Conversational AI companies such as: Yellow.ai

Mail your profile to: hr@suficonsulting.com

Apply Now: https://forms.gle/K7mUCmPxaK5t2Fkt6

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Senior Account Executive – Inside Sales | SaaS Sales | Lead Generation & Revenue Growth-APAC markets

Job Title: Senior Account Executive – Inside Sales

Salary:15-18 LPA
Experience: 5-8 yrs 
Location: Pune
Education: Graduation
Industry: SaaS

Skills Required: Excellent Communication Skills, SaaS Sales, lead generation, End to End Sales

Job Description

What will you create and do?

We are looking for a smart, well-spoken Account Executive with experience in the APAC markets to assist our company in expanding our customer base. The Account Executive’s responsibilities include promoting and selling company products by demonstrating the advanced technical functions of the product as well as its uses and benefits, understanding customer requirements & documenting the same, creating opportunities, submit proposals, negotiate & close deals. To be a successful Account Executive, you must have excellent communication, interpersonal, customer and closing skills. You should also demonstrate the ability to meet deadlines and have strong analytical skills.

What will qualify you for this role?

Essential:

● Planning and Organization – The ability to establish a process for activities that lead to the implementation of systems, procedures or outcomes

● Results Orientation – The ability to identify actions necessary to complete tasks and obtain results

● Goal Achievement – The overall ability to set, pursue, and attain achievable goals, regardless of obstacles or circumstances

● Flexibility – The ability to readily modify, respond to, and integrate change with minimal personal resistance

● Data Analysis – The ability to read and analyze data

● Customer Focus – Commitment to customer satisfaction.

Desired Skills:

● Interpersonal Skills

● Personal Accountability

● Diplomacy & Tact

● Self-Management

Key Responsibilities:

● Identify and develop new business through networking and prospecting techniques.

● Prepare and deliver customer presentations, including high-level solution overviews and/or demos.

● Understand customers’ business needs and challenges and position the relevant solutions that address those needs.

● Persuade potential buyers that a product or service best satisfies their needs in terms of quality, price, and service delivery while managing customer objections.

● Develop pipeline by using the company’s sales methodology and processes.

● Manage sales opportunities throughout the sales cycle.

● Strong outbound sales experience

● Ensure accurate and timely forecasting and reporting for management visibility.

● Strong knowledge of scientific and technical products.

● Excellent interpersonal skills.

● Create sales literature to promote company solutions, products, and services.

● Demonstrate the technical features and benefits of our products.

● Advise customers on technology upgrades and related products.

● Compose tender documents and customer proposals.

● Generate purchase orders and sales receipts.

● Maintain strong customer relations.

● Attend product training courses and seminars.

● Meet sales targets.

Mandatory Criteria

• 6+ years of overall experience with 4 and more years in SaaS sales (mandatory)
• Proven experience in inside sales / outbound sales, preferably in APAC markets.
• Strong track record of owning end-to-end sales cycle (prospecting u2192 demo u2192 negotiation u2192 closure).
• Strong experience in pipeline generation, opportunity management, and accurate forecasting.
• Experience delivering product demos and articulating technical features & business value.

About the Client: 

Founded over 10 years, we’ve become a trusted messaging leader for businesses around the world. We work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our customers range from small and mid-size businesses to large global enterprises.

Our commitment to every customer is, “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition”.

Mail your profile to: hr@suficonsulting.com

Apply Now: https://forms.gle/K7mUCmPxaK5t2Fkt6

For more updates on Jobs and Career, Follow: www.suficonsulting.com