Saturday, 24 October 2026

7 AI Tools to Make Your Resume Stand Out in 2026

7 AI Tools to Make Your Resume Stand Out in 2026


7 Smart Ways to Beat the ATS and Impress Recruiters


The world of recruitment is evolving rapidly with advances in AI, and competition for jobs is tougher than ever. Knowing which AI tools to use and how to use them effectively can help you present your skills and experience more convincingly to recruiters.

But before a recruiter calls you for an interview, your resume must communicate your suitability for the role, the first and the biggest task is to prepare your resume which can make you land the interview and this is not enough, now you are not addressing a Human deciding that, there's an AI for that, yes, a recruiter may spend only seconds on your resume before deciding whether to keep reading and before a human sees it, many companies run it through applicant tracking software (ATS) that filters out applications that don’t match the job description.

AI tools can’t invent experience you don’t have, and you shouldn’t want them to. What they can do is help you present your real experience clearly, match it to the job, and polish it until it’s hard to ignore. It is not some magic that AI does but it is definitely the polish that AI tools do and prepare your resume the way the ATS system look at it with proper key words and matching the Job description.


Here are seven tools and how to use each one well.


1. ChatGPT or Claude: Your Drafting Partner


Best for: Turning vague duties into strong, specific bullet points, showing figures and visuals, making things look measurable which catches the attention of the Recruiter. General-purpose AI assistants are the most flexible tool on this list.

Most people write bullets like “Responsible for managing social media” No, avoid general statements, write what you actually did, with real numbers, and ask the assistant to rewrite it in an action-plus-result format.

“Responsible for managing social media” in the above example is a weak resume bullet.  A stronger version  should be: (only if accurate)

“Managed social media content and scheduling across three platforms, helping increase audience engagement by 25% over six months.”

It is stronger as it describes the work, gives a measurable outcome and provides context. The candidate must be able to verify the figures; AI should never invent them. 



How to use it:


Give it the job description and your existing bullet list, then ask for three stronger versions.
Ask it to point out where your resume lacks measurable results, then supply the real numbers yourself.
Always edit the output so it sounds like you and every claim is true.
Give a proper to the point Prompt to the AI.

Example prompt: “Here is my current bullet list and the job posting. Rewrite the bullet to highlight results and relevant keywords, without adding anything I haven’t told you.”



2. Jobscan: Your ATS Checker


Best for: Matching your resume to a specific job posting.

We always hear 'tailor your resume' but how to do it actually? Use the JD and try this tool:

Jobscan: It compares your resume against a job description and shows which keywords and skills you’re missing. It also flags formatting and section problems that can trip up applicant tracking systems.


How to use it:


Upload your resume and paste the job description.
Review the match report and add missing keywords only where they honestly apply to you.
Re-scan after editing, and tailor a version for each application.
Customize your resume to the best possible skills set and experience that the Job demands.

Some applicant tracking systems support automated screening, while others primarily collect and organise applications. It is not necessary that every company automatically rejects resumes that do not match keywords, keeping a track of the process is important.


3. Teal: Your Resume Builder and Job Tracker


Best for: Organizing a job search while tailoring each application.

Teal combines a resume builder with a job tracker. You can save postings, keep a master list of your achievements, and adapt your resume for each role from that list, so you aren’t rewriting from scratch every time. The best tool if you are keen to apply for jobs in a targeted period of time, it saves your time and energy, acts like a real assistant and expert at the same time.



How to use it:


Build a 'master resume' containing all your experience.
For each job, pick the most relevant achievements and let the tool help you tailor the wording.
Use the tracker to keep notes on where each application stands.



4. Rezi: Your ATS-Friendly Formatter


Best for: Clean, machine-readable layouts.

Fancy graphics, columns, and icons look good to people but can confuse parsing software. Rezi focuses on simple, ATS-friendly structure and gives feedback on content and formatting as you write.


How to use it:


Start from a clean template and fill in your details.
Use its content suggestions to tighten wording and fix weak phrasing.
Export in the format the employer requests, usually PDF or Word.



5. Resume Worded: Your Feedback Coach


Best for: Scoring and critiquing what you’ve already written.

Resume Worded reviews your resume and points out issues such as weak verbs, missing metrics, and repeated phrasing. It also offers help with LinkedIn profiles, which matters because recruiters often check both. You can ask for suggestions to optimise your LinkedIn profile and other important tips as to what include and what not to include.



How to use it:


Upload your resume and read the line-by-line feedback.
Fix the highest-impact issues first, such as vague bullets and missing outcomes.
Use the same advice to refresh your LinkedIn headline and summary.



6. Canva: Your Design Assistant


Best for: Creative fields where visual presentation counts.

If you’re a designer, marketer, or creative professional, a visually distinctive resume can help, and Canva’s templates and AI writing and design features make that easy. One caution: keep a plain, text-based version too, because heavily designed files often fail ATS parsing. It is the best when you want to showcase your creativity for a particular Role.

A designed resume can be appropriate for creative roles, but a plain version is not guaranteed to perform better in every online application. Follow the employer's file-format instructions and ensure the text is selectable.



How to use it:


Choose a clean template and adjust colours and fonts to match your personal brand.
Use its AI writing features for a first draft of your summary, then rewrite it in your own voice.
Submit the designed version when sending directly to a person, and the plain version through online application portals.
Don't forget to save your resume with your own name, by default it is saved in the name of the Template used.



7. Grammarly: Your Final Proofreader


Best for: Catching errors and tightening your tone.

A single typo can undermine an otherwise strong resume. Grammarly checks spelling, grammar, punctuation, and clarity, and suggests more concise phrasing. For job roles in research, content based roles and Mid to Senior level openings where the expectations are more in every sphere may it be experience, skills, presentation or anything that the role demands.



How to use it:


Run your finished resume and cover letter through it as the last step.
Watch for inconsistent tense, so past roles use past tense and current roles use present.
Read the whole thing aloud once more, since no tool catches everything.


Using AI Without Losing Your Voice


AI works best as an assistant, not an author. A few ground rules will keep your resume honest and distinctive:
 
Never fabricate. Interviewers will ask about every line. If you can’t discuss it confidently, cut it.
Add your own numbers. Specific results like “reduced onboarding time by 20%” persuade far more than generic claims, and only you know the real figures.
 
Tailor every application. One generic resume sent everywhere performs worse than a focused one.
Keep it concise. One page for early-career roles, two at most for experienced professionals.
Check privacy. Avoid pasting sensitive personal details such as your home address or ID numbers into any tool you don’t fully trust.

 
A Simple Workflow to Try


Draft your achievements with ChatGPT or Claude.
Organize and tailor them in Teal or Rezi.
Check keyword match with Jobscan.
Get critique from Resume Worded.
Polish the language with Grammarly.
Add visual flair with Canva, if your field rewards it.



Comparing the 7 AI Tools for Resume Writing and ATS Optimisation


The comparison below reflects publicly available information checked in October 2026. Free-plan features and usage limits may change, so you are advised to check the linked official websites. 


Tool

Main purpose

Free plan availability

Main limitation

Best suited for

ChatGPT / Claude

Drafting, rewriting and tailoring resume content

Yes, with usage limits

May produce generic wording or unsupported claims if prompts are unclear

Job seekers who need help expressing their achievements

Jobscan

Comparing resume keywords with a job description

Yes, with limited scans or features

A match score does not guarantee selection or an interview

Applicants tailoring resumes for specific vacancies

Teal

Resume building, job tracking and application management

Yes, with some features limited

Some advanced features require a paid plan

Candidates applying for multiple jobs and tracking progress

Rezi

ATS-focused resume writing and formatting

Yes, with limited resumes, downloads and features

Full functionality requires a paid plan

Candidates who want structured, ATS-friendly resumes

Resume Worded

Resume feedback, scoring and LinkedIn profile improvement

Yes, with limited features

Automated scores are guidance, not a guarantee of recruiter approval

Professionals who want feedback on an existing resume

Canva

Resume design and visual presentation

Yes, with free templates and limited AI features

Highly decorative layouts may be less suitable for some ATS platforms

Designers, marketers and creative professionals

Grammarly

Grammar, spelling, clarity and tone

Yes, with premium features restricted

Does not independently verify achievements or guarantee ATS compatibility

Anyone polishing a resume or cover letter before submission


Note: Free-plan features and usage limits may change. Please check each tool’s official website for the latest details.

Important tip: You do not need to pay for all seven tools. Start with free plans, identify the gaps in your resume, and use the tools that solve those specific problems. No tool can guarantee that your resume will pass every ATS or secure an interview.


Here's the Summary


AI can help you present your experience better, but the experience and the story are yours. Use these tools to remove the friction, such as weak wording, missing keywords, and clumsy formatting, so your real strengths come through. Then show up to the interview ready to back up every line. Save your resume with a name and key word for the profile applying for. 

Example: YourName_MarketingManager_Resume.pdf

Give attention to details, every opportunity counts, Treat every application as an important step in your job search., not just a simple try to apply sort of attitude. Be thorough with what you have mentioned in your resume and then start preparing for the Interview.


We hope you found this article helpful. Share your questions in the comments or email us at hr@suficonsulting.com.

Wednesday, 30 September 2026

Gynaecologist & Orthopaedic Doctor Jobs in Rajasthan, MD/MS/DGO & DNB



ABOUT THE OPPORTUNITY


An excellent opportunity to join a renowned hospital in Rajasthan and work in a professional healthcare environment with an experienced medical team.


Job Title: Gynaecologist
Salary: Negotiable plus Accommodation
Experience: 1+ Year
Location: Banswara, Rajasthan
Education: MD / MS / DGO in Obstetrics & Gynaecology
Industry: Hospital



Key Requirements


  • MD / MS / DGO in Obstetrics & Gynaecology.
  • Minimum 1 year of relevant clinical experience.
  • Should be capable of performing sonography/ultrasound.
  • Experience in handling OPD and OT responsibilities.
  • Ability to manage routine and emergency gynaecological and obstetric cases.
  • Valid medical registration is required.


Key Responsibilities


  • Conduct OPD consultations and patient evaluations.
  • Perform and interpret gynaecological sonography.
  • Diagnose and manage gynaecological and obstetric cases.
  • Handle OT procedures according to qualification and experience.
  • Provide pre-operative and post-operative patient care.
  • Maintain accurate clinical records.
  • Coordinate with other specialists and hospital departments as required.



2. ORTHOPAEDIC DOCTOR



Job Title: Orthopaedic Doctor
Salary: Negotiable plus Accommodation
Experience: 5+ Years
Location: Banswara, Rajasthan
Education: MS / DNB in Orthopaedics
Industry: Hospital



Key Requirements


  • MS / DNB / D.Ortho in Orthopaedics or equivalent qualification.
  • Minimum 5 years of relevant clinical experience.
  • Strong experience in OPD and orthopaedic patient management.
  • Experience in orthopaedic procedures and surgeries as per expertise.
  • Ability to manage trauma and emergency orthopaedic cases.
  • Valid medical registration is required.


Key Responsibilities


  • Conduct OPD consultations and diagnose orthopaedic conditions.
  • Evaluate and manage bone, joint and musculoskeletal disorders.
  • Handle trauma and emergency orthopaedic cases.
  • Perform and/or assist in orthopaedic procedures and surgeries according to expertise.
  • Develop appropriate treatment plans and follow-up schedules.
  • Provide pre-operative and post-operative patient care.
  • Review relevant investigations, including X-rays, CT scans and MRI.
  • Coordinate with other specialists and departments for comprehensive patient care.
  • Maintain accurate clinical records.





Mail your profile to: hr@suficonsulting.com



Apply Now: https://forms.gle/K7mUCmPxaK5t2Fkt6


Wednesday, 16 September 2026

Sr. Executive Estate Planning AutoCAD, Civil 3D, Google Earth, GIS software, KML/KMZ Integration, Town Planning Acts, DCR norms


Job Title: Sr. Executive Estate Planning


Salary: 8L-10 LPA
Experience: 5 to 7 years
Location: Vasco ( Goa)
Education: Degree/Diploma in Civil Engineering
Industry:  Real Estate




Skills Required: Proficiency in AutoCAD, Civil 3D, Google Earth, and relevant drafting/GIS software. • Ability to handle contour plotting, topographical data, and land survey interpretation. • Knowledge of plotting coordinates, geo-referencing, and KML/KMZ integration. • Strong understanding of residential township/plotted development planning concepts. • Familiarity with Town Planning Acts, DCR norms, and approval procedures. • Ability to prepare technical sections, elevations, and detailed working drawings independently.



Role Overview 


A skilled and detail-oriented Sr. Executive / Executive Estate Planning with experience in residential plotted developments, building planning, and land development projects. The candidate should be proficient in preparing technical drawings, layout plans, contour mapping, and statutory submission drawings in compliance with applicable Town Planning regulations, preferably for Goa and Maharashtra. 



Key Responsibilities


 • Prepare and draft residential plotted development layouts, subdivision plans, building plans, and infrastructure drawings. 
• Convert and plot KML/KMZ files using survey coordinates and boundary data provided by land surveyors.
• Develop accurate site plans, contour plans, grading layouts, sections, elevations, and detailed drawings. 
• Prepare drawings for approvals and statutory submissions to Town Planning, Municipal Authorities, Panchayat, PDA, and related departments. 
• Coordinate with architects, surveyors, engineers, consultants, and project teams for drawing inputs and revisions. 
• Ensure drawings comply with applicable Goa and Maharashtra Town Planning regulations, Development Control Regulations (DCR), zoning norms, setback requirements, FSI/FAR calculations, and approval guidelines. 
• Maintain drawing records, revisions, and documentation systematically. 


Qualifications & Experience 


• Degree/Diploma in Civil Engineering, or equivalent technical qualification. • Minimum 5–7 years of relevant experience in real estate, architecture, town planning, or infrastructure projects. • Experience in plotted development and statutory approval drawings preferred.


Key Competencies & Skills 


• Proficiency in AutoCAD, Civil 3D, Google Earth, and relevant drafting/GIS software. 
• Ability to handle contour plotting, topographical data, and land survey interpretation. 
• Knowledge of plotting coordinates, geo-referencing, and KML/KMZ integration. 
• Strong understanding of residential township/plotted development planning concepts. 
• Familiarity with Town Planning Acts, DCR norms, and approval procedures. 
• Ability to prepare technical sections, elevations, and detailed working drawings independently.



Mail your profile to: hr@suficonsulting.com



Apply Now: https://forms.gle/K7mUCmPxaK5t2Fkt6


Tuesday, 25 August 2026

Process & Proposals Engineer / Lead / Manager Water Treatment Plants-WTP, Sewage Treatment Plants-STP, and Effluent Treatment Plants-ETP, Industrial water and Wastewater treatmentJobs in Chennai



Job Title: Process & Proposals Engineer / Lead / Manager


Salary: 15-30LPA
Experience:10–20 Years
Location: Chennai
Education: Bachelor's Degree in Chemical Engineering, Environmental Engineering, Civil Engineering
Industry: Industrial water and Wastewater treatment


Skills Required: strong expertise in Water Treatment Plants (WTP), Sewage Treatment Plants (STP), and Effluent Treatment Plants (ETP). The ideal candidate will be responsible for preparing process designs, basic engineering packages, detailed engineering deliverables, and techno-commercial proposals for municipal and industrial water and wastewater treatment projects



About :



Our client is a global leader in the water industry, is backed by rich experience spanning over 100 years. As a pure-play water technology multinational, the company provides a comprehensive range of solutions and services for Total Water Solutions in both Municipal and Industrial sectors.

We are  a complete life-cycle partner, covering the spectrum from Design, Engineering, and Supply to Construction, Installation, Start-up, and Long-term Operational Management, all underpinned by diverse and adaptable business models.



About the Role


We are looking for an experienced Process & Proposals professional with strong expertise in Water Treatment Plants (WTP), Sewage Treatment Plants (STP), and Effluent Treatment Plants (ETP). The ideal candidate will be responsible for preparing process designs, basic engineering packages, detailed engineering deliverables, and techno-commercial proposals for municipal and industrial water and wastewater treatment projects.


Key Responsibilities


 Prepare and review process engineering deliverables for WTP, STP, ETP, and tertiary treatment systems.

 Develop Basic Engineering Packages (BEP) including:

o Process Design Basis

o Process Flow Diagrams (PFDs)

o Piping & Instrumentation Diagrams (P&IDs)

o Mass & Water Balance

o Hydraulic Calculations

o Equipment Sizing and Selection

o Process Datasheets

 Support Detailed Engineering by coordinating with Mechanical, Civil, Electrical, Instrumentation, and Piping disciplines.

 Prepare and evaluate technical proposals, bid documents, and tender submissions.

 Interpret customer specifications, tender requirements, and technical standards.

 Perform technology selection and process optimization based on project requirements.

 Prepare technical queries, clarifications, deviations, and compliance statements during bidding.

 Coordinate with vendors for technical evaluation, equipment selection, and cost optimization.

 Support estimation teams by providing process inputs for costing and BOQ preparation.

 Participate in HAZOP, design reviews, client meetings, and technical discussions.

 Provide engineering support during project execution, commissioning, and troubleshooting when required.

 Ensure compliance with international codes, project specifications, quality standards, and HSE requirements.



Technical Skills


 Strong knowledge of conventional and advanced water & wastewater treatment technologies.

 Expertise in:

o Clarification

o Filtration

o UF/MF

o RO/NF

o Softening

o DM Plants

o MBR

o MBBR

o SBR

o ASP

o Activated Carbon Filtration

o Sludge Handling Systems

o Tertiary Treatment and Water Reuse

o Zero Liquid Discharge (ZLD) concepts (preferred)

 Hands-on experience in process calculations and hydraulic design.

 Knowledge of equipment sizing and selection, including pumps, blowers, clarifiers, filters, membranes, chemical dosing systems, and sludge handling equipment.

 Familiarity with engineering standards, design codes, and international specifications.


Proposal Engineering Responsibilities


 Review RFQs, RFPs, and tender documents.

 Prepare technical proposals and bid documentation.

 Develop process schemes and optimized treatment solutions.

 Prepare technical compliance matrices and bid clarifications.

 Coordinate with procurement and estimation teams for vendor quotations and costing.

 Participate in client presentations and technical negotiations.


Desired Software Skills


 AutoCAD

 MS Office Suite

 Excel (Advanced)

 WaterCAD / SewerGEMS (preferred)

 AFT Fathom or equivalent hydraulic software (preferred)

 Process simulation tools (added advantage)


Qualifications


 Bachelor's Degree in Chemical Engineering, Environmental Engineering, Civil Engineering, or a related discipline.

 Master's degree is an added advantage.



Desired Candidate Profile


 10–20 years of experience in Process Engineering and Proposal Engineering for WTP, STP, and ETP projects.

 Experience in EPC organizations handling municipal and industrial water/wastewater projects.

 Strong understanding of Basic Engineering and Detailed Engineering deliverables.

 Excellent analytical, communication, and stakeholder management skills.

 Ability to handle multiple proposals and engineering projects simultaneously.

 Exposure to international projects and desalination/reuse projects will be an added advantage.


Preferred Industry Experience


Candidates with experience in water and wastewater EPC organizations, including municipal and industrial sectors, will be preferred.


Key Competencies


 Process Engineering

 Proposal Management

 Basic Engineering

 Detailed Engineering

 Tendering & Bid Management

 Equipment Sizing

 Hydraulic Design

 Cross-functional Coordination

 Client Management

 Technical Documentation

 Problem Solving

 Project Execution Support



Mail your profile to: hr@suficonsulting.com




Apply Now: https://forms.gle/K7mUCmPxaK5t2Fkt6


Saturday, 22 August 2026

Manager Air Freight Operations, Freight Forwarding, Logistics Operation's, Stakeholder Management, Air Freight, IMPORT-EXPORT, Jobs in Mumbai


Job Title: Manager Air Freight Operations


Salary: ₹30.00 Lac - ₹35.00 Lac
Experience: 12 - 18 years
Location: Mumbai
Education: Bachelor's Logistics or Supply Chain Management
Industry: Freight Forwarding



Skills Required: Good Communication Skills, Freight Forwarding, Logistics Operation's, Stakeholder Management, Air Freight, IMPORT-EXPORT



Job Summary


The Manager – Air Freight Operations is responsible for leading and managing the end-to-end air freight operations function across imports and exports, ensuring service excellence, operational efficiency, regulatory compliance, and profitability. The role will drive process standardization, team development, customer satisfaction, and strategic operational improvements while supporting business growth objectives.


Key Responsibilities



Operational Leadership


•Lead and oversee end-to-end Air Import and Air Export operations.

•Ensure smooth execution of shipment bookings, documentation, customs clearance coordination, cargo movement, and final delivery.

•Monitor shipment lifecycle and proactively address operational exceptions.

•Ensure compliance with customer SOPs, service agreements, and operational standards.

•Drive operational excellence through standardized processes and best practices.

Customer & Stakeholder Management

•Manage relationships with key customers and serve as the escalation point for operational issues.

•Ensure timely communication and visibility of shipment status.

•Collaborate closely with Commercial, Customer Service, Finance, and Supply Chain teams.

•Develop strong partnerships with airlines, GSAs, transporters, customs brokers, and overseas agents.


Team Management & Development


•Lead, mentor, and develop a high-performing Air Freight Operations team.

•Establish performance objectives and conduct regular performance reviews.

•Identify training and development opportunities to enhance team capability.

•Ensure effective workforce planning and resource allocation.

Compliance & Risk Management

•Ensure adherence to IATA, DGCA, Customs, Dangerous Goods, and other regulatory requirements.

•Maintain operational compliance and readiness for internal and external audits.

•Implement corrective and preventive actions to mitigate operational risks.

•Drive compliance with company policies and quality management systems.


Financial & Performance Management


•Manage operational costs and improve profitability.

•Monitor shipment-level profitability and operational productivity.

•Support billing accuracy, vendor payment validation, and receivable management.

•Identify opportunities for cost optimization and process efficiencies.

Continuous Improvement

•Analyse operational performance metrics and implement improvement initiatives.

•Drive automation and digital transformation projects within operations.

•Implement best-in-class logistics and freight forwarding practices.

•Support strategic initiatives aimed at improving customer experience and operational scalability.

Education & Qualifications


•Bachelor's Degree in Logistics, Supply Chain, Commerce, Business Administration, or related field.

•IATA Certification preferred.

•Professional certifications in Freight Forwarding, Logistics, or Supply Chain Management will be an advantage.

Experience


•12+ years of experience in Freight Forwarding and Logistics Operations, with significant exposure to Air Freight Operations.

•Minimum 5 years in a managerial or leadership role managing Air Import and Export operations.

•Experience handling large-volume operations, key accounts, and multi-stakeholder environments.

•Strong understanding of international trade regulations, customs procedures, and airline operations.


Key Performance Indicators (KPIs)


•On-Time Shipment Execution (%)

•Customer Satisfaction Score (CSAT)

•Operational Productivity & Efficiency

•Documentation Accuracy Rate

•Gross Profit per Shipment

•Cost Savings & Process Improvement Initiatives

•Compliance & Audit Performance

•Customer Retention & Service Levels

•Team Engagement & Retention


Success Tips



Please mention figures for below experience : 

Total monthly shipments handled (Import/Export):
Monthly volume: Approx.
Monthly tonnage handled (Import/Export):
On-Time Delivery (OTD):
Key Accounts handled:
Maximum team size handled:
GP/Margin: Approx.
Year-on-Year productivity improvement: Approx.
TAT reduction: Approx.
SLA adherence: Approx.
CSAT: Approx.
Total vendors / shipping lines / airlines / GSA handled at a single time:
Customer retention: Approx.


Mail your profile to: hr@suficonsulting.com




Apply Now: https://forms.gle/K7mUCmPxaK5t2Fkt6

Thursday, 20 August 2026

Regional Sales Manager - Logistics, Supply Chain Management, Sales Strategy, Business Development, Sales Operations, Mumbai


Job Title: Regional Sales Manager


Salary: 30-35 LPA
Experience: 15-20 Years
Location: Mumbai
Education: Bachelor's/MBA in Marketing, Logistics or Supply Chain Management
Industry: Freight Forwarding



Skills Required: developing regional sales strategies, acquiring new business, managing key customer relationships, achieving revenue and profitability targets, and ensuring seamless coordination with internal stakeholders.



Job Purpose: 


The Regional Sales Manager (RSM) is responsible for driving sales growth and profitability across the assigned region by leading a team of Business Development Managers and Sales Executives. The role involves developing regional sales strategies, acquiring new business, managing key customer relationships, achieving revenue and profitability targets, and ensuring seamless coordination with internal stakeholders. The RSM will play a critical role in expanding market presence while building a high-performing sales team aligned with the organization's vision and business objectives. 


Key Responsibilities: 


1. Sales Strategy & Business Development: 


• Develop and implement regional sales strategies to achieve revenue, profitability, and market share objectives. 
• Prepare annual, quarterly, and monthly sales plans in line with organizational goals. 
• Drive new customer acquisition and identify opportunities for business expansion within the region. 
• Explore new markets, industry segments, and business opportunities to strengthen the company's presence. 
• Ensure regional sales targets and gross profit targets are consistently achieved. 


2. Team Leadership & Performance Management: 


• Lead, mentor, and motivate Business Development Managers and Sales Executives to achieve individual and team targets. 
• Allocate sales territories, monitor performance, and conduct regular performance reviews.
• Provide coaching and guidance during customer meetings, negotiations, and strategic account development. 
• Build a performance-oriented and customer-focused sales culture within the region. 


3. Customer Relationship Management: 


• Develop and maintain strong relationships with key customers and strategic accounts. 
• Participate in negotiations for high-value opportunities and major customer contracts. 
• Ensure smooth onboarding of new customers by coordinating with Operations, Customer Service, Pricing, and other internal teams.
• Drive customer retention, cross-selling, and upselling opportunities across logistics and supply chain services. 

4. Sales Operations & Reporting: 


• Monitor sales pipelines, forecasts, and conversion ratios across the region. 
• Review and approve quotations, RFQs, tenders, and commercial proposals prepared by the sales team. • Analyze market trends, competitor activities, and customer requirements to identify growth opportunities. 
• Submit periodic sales reports, forecasts, business reviews, and market intelligence to senior management. 
• Ensure accurate CRM updates and proper documentation of all customer interactions and sales activities. 5. Cross-Functional Coordination: 
• Work closely with Pricing, Customer Service, Operations, Finance, and other departments to ensure excellent customer service and successful business implementation. 
• Support the development of customer-specific SOPs, KPIs, and service agreements for strategic accounts. 
• Resolve customer escalations effectively while maintaining high levels of customer satisfaction. 

6. People & Process Development: 


• Ensure adherence to company policies, sales processes, and compliance standards. 
• Identify training and development needs of the sales team. 
• Foster collaboration, accountability, and continuous improvement within the regional sales team. 
• Promote a healthy, professional, and respectful work environment. 


Educational Qualification: 


• Bachelor's Degree in Business Administration, Marketing, Logistics, Supply Chain Management, or a related field. • MBA in Sales & Marketing will be preferred.


Experience: 


• 15+ years of experience in Sales/Business Development within the Freight Forwarding, Logistics, Supply Chain, or 3PL industry. 
• Minimum 6 years of experience managing regional sales teams. 
• Proven track record of achieving sales targets and driving business growth.



Mail your profile to: hr@suficonsulting.com



Apply Now: https://forms.gle/K7mUCmPxaK5t2Fkt6


Thursday, 13 August 2026

Assistant Manager – Customer Service- Freight forwarding and Logistics services, Ocean Export , Air Export / Import, Customs Clearance, Transportation, and Warehousing



Job Title: Assistant Manager – Customer Service


Salary: 7-9 LPA
Experience: 10-13 Years
Location: Delhi
Education: MBA / PGDM in Logistics, Supply Chain Management, or Marketing
Industry: Freight Forwarding




Skills Required: 


• Freight Forwarding Customer Service • Ocean Freight (Import & Export) • Air Freight Operations • Customs Clearance Coordination • Shipment Tracking & Visibility • Customer Relationship Management • Key Account Management • Shipping Documentation • Incoterms • ERP / TMS Systems • Advanced MS Excel & MIS Reporting • Leadership & Team Management • Stakeholder Management • Problem Solving & Decision Making • Excellent Communication & Presentation Skills • Time Management & Multitasking



Job Description – Assistant Manager – Customer Service 


Department: Sales & CR 


Location: Delhi 


Job Role: 


The Assistant Manager – Customer Service will be responsible for managing end-to-end customer service activities for freight forwarding and logistics services, ensuring exceptional customer experience across Ocean Freight, Air Freight, Customs Clearance, Transportation, and Warehousing. The role involves acting as the primary point of contact for key customers, coordinating with internal operations teams, overseas offices, shipping lines, and vendors to ensure timely shipment execution, proactive communication, and service excellence. The incumbent will also lead the customer service team, drive process improvements, monitor service performance, and ensure customer satisfaction while supporting the organization's business objectives. 



Key Responsibilities: 


1. Customer Relationship Management:


• Serve as the primary point of contact for key customers regarding shipment status, operational updates, and service-related queries. 
• Build and maintain long-term relationships with key customers by ensuring proactive communication and exceptional service. 
• Conduct regular customer review meetings to understand business requirements and improve service delivery. 
• Resolve customer complaints and escalations within defined service timelines while ensuring customer satisfaction. • Ensure adherence to customer SOPs and service level agreements (SLAs).

2. Shipment Coordination & Operations Support: 


• Coordinate with Ocean Operations, Air Operations, Customs Clearance, Transportation, Warehousing, and overseas offices for smooth shipment execution. 
• Ensure timely execution of Import and Export shipments from booking to final delivery.
• Monitor shipment milestones and proactively communicate shipment status to customers. 
• Coordinate with shipping lines, airlines, transporters, warehouses, customs brokers, and overseas agents to ensure seamless cargo movement. 
• Escalate operational issues and ensure timely resolution. 

3. Documentation & Compliance: 


• Verify shipping documentation including Bills of Lading, Delivery Orders, Commercial Invoices, Packing Lists, and other shipment-related documents. 
• Ensure compliance with Customs regulations, DGFT guidelines, international trade requirements, and company policies.
• Maintain accurate operational records and ensure audit readiness. 
• Ensure documentation accuracy to minimize shipment delays and operational risks. 

4. Team Leadership & Performance Management: 


• Lead, mentor, and develop the Customer Service team. 
• Allocate work, monitor team productivity, and ensure timely completion of operational activities. 
• Conduct performance reviews, coaching sessions, and identify training needs. 
• Promote a customer-focused culture with emphasis on operational excellence and continuous improvement. 

5. Stakeholder & Vendor Coordination: 


• Collaborate with Sales, Pricing, Operations, Finance, overseas offices, shipping lines, transporters, and logistics partners. 
• Support implementation and onboarding of new customer accounts. 
• Ensure smooth coordination between internal and external stakeholders for timely shipment execution. • Build strong relationships with carriers, vendors, and business partners. 

6. Process Improvement & Service Excellence:


 • Identify opportunities to improve customer service processes and operational efficiency. 
• Drive standardization, automation, and continuous improvement initiatives. 
• Monitor customer feedback and implement corrective and preventive actions. 
• Ensure effective utilization of ERP/TMS systems for operational excellence. 


7. Reporting & MIS: 


• Prepare daily, weekly, and monthly customer service reports. 
• Track KPIs including customer satisfaction, shipment visibility, response time, SLA compliance, documentation accuracy, and operational efficiency. 
• Present service performance reports and improvement initiatives to management. 
• Analyse operational trends and recommend improvement actions. 


 Required Skills & Qualifications: 



Education: 

• Bachelor's Degree in Commerce, Business Administration, Logistics, Supply Chain Management, or a related discipline. 
• MBA / PGDM in Logistics, Supply Chain Management, or Marketing will be preferred. 

Experience: 

• 10–13 years of experience in Customer Service within the Freight Forwarding, Logistics, or Supply Chain industry. • Minimum 4–6 years of experience in a team handling or leadership role.
• Strong expertise in managing Ocean Freight (Import & Export) and Air Freight customer service operations. 
• Experience in handling key customer accounts, operational escalations, service delivery, and cross functional coordination. 

Skills Required:  

• Freight Forwarding Customer Service • Ocean Freight (Import & Export) 
• Air Freight Operations • Customs Clearance Coordination 
• Shipment Tracking & Visibility • Customer Relationship Management 
• Key Account Management • Shipping Documentation 
• Incoterms • ERP / TMS Systems 
• Advanced MS Excel & MIS Reporting • Leadership & Team Management 
• Stakeholder Management • Problem Solving & Decision Making 
• Excellent Communication & Presentation Skills 
• Time Management & Multitasking





Mail your profile to: hr@suficonsulting.com




Apply Now: https://forms.gle/K7mUCmPxaK5t2Fkt6