Role: Operations Manager (Legal Back Office)
Salary: 15.00-20.00 LPA
Experience: 10.00-15.00 years
Location: Noida
Education: Graduation
Industry: BPO
Required Skills: Analytical Thinking, Relationship Building, MS Excel, PowerPoint Presentation, CPM/SLA Management, Communication (verbal + written)
Mandatory Criteria :
- Candidate must have Minimum 2 Years of On paper experience as Operations Manager.
- Require candidates with core back-office experience in document verification (international process) and exposure to diverse domains.
- Having Back office experience is also Must.
- Should have Minimum 100+ FTE’s handling experience.
You will be responsible for –
• Performance feedback session to be provided to agents.• Primary focus on CPM/SLA.
• One to one relation building.
• Analyze various reports including process dashboards& team performance reports.
• Motivating associates through effective management, career development & implementation of reporting mechanism.
• Timely Submission of Operations Review.
• Manage attendance and attendance incentive for the team.
• Attain SLA through effective management of the daily operations of the team.
• Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback.
• Conduct audits & share feedback with team members.
• Will be responsible for managing the portfolio of clients.
Requirements –
• Proven experience of min. 2 years as Operations Manager on papers.
• Should be willing to work in 24*7 working environment.
• Excellent verbal / written communication skills
• Good with Analytical skills/ MS Excel / presentation skills.
No comments:
Post a Comment