Job Title: Customer Representative (Quality Department)
Salary:360000-420000
Experience: 2-3 years
Location: Rohtak
Education: Diploma / B.Tech
Industry: Automotive
Skills Required:
- Strong communication and customer handling skills
- Knowledge of quality tools and complaint management
- Proficiency in MS Office (especially PowerPoint)
Job Summary:
We are seeking a Customer Representative to handle client interactions, resolve complaints, and ensure high levels of customer satisfaction.
Key Responsibilities:
Manage customer communication and queries
Handle customer complaints and provide timely resolutions
Perform root cause analysis for issues
Work on CAPA (Corrective and Preventive Actions)
Monitor effectiveness of implemented solutions
Prepare PowerPoint presentations and reports
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