CRM Head-Jobs in Hyderabad

Job Title: CRM Head

Salary: 11.00-14.00 Lac
Experience: 11.00-16.00 Years
Location: Hyderabad
Education: Graduation
Industry: Manufacturing

Skills Required: Customer Relationship Management (CRM), Complaint Handling & Resolution, Lead Management, Billing & Invoicing, Proficiency in CRM / ERP Tools, Problem Solving & Decision Making

Key Duties and Responsibilities:-

• Maintain smooth communication with customers and promptly reply to their queries
• Respond and resolve customer complaints quickly and efficiently
• Identify the most efficient customer interaction approaches & prioritize them accordingly
• Develop & execute customer relationship management campaigns to increase customer loyalty
• Identify new and more cost-efficient communication channels with customers
• Order management – Tracking from order placement, order fulfillment, Dispatch, Shipping, following up
• Lead Management – Tracking from lead generation, lead segmentation, lead qualification, lead scoring, lead conversion
• Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation
• Monitor direct competitors of the company and find out how they handle customer relationships
• Handling warranty management of the company & follow up with the technical quality & concerned department heads
• Adopt new trends & strategies to expand the customer base such as upselling and cross-selling
• Billing process

Functional Competencies:

• Excellent Communication with written & Oral – English
• Proficiency in MS office i.e. Word, PowerPoint and Excel

Behavioral Competencies

• Analytical Skills
• Lead Management
• Teamwork skills
• Customer Service Skills
• High Energy levels
• Problem solving skills
• Data Analysis
• Market Knowledge

Mandatory Criteria :

• Candidate should be from Industrial or Manufacturing Industry only
• Candidate should have rich experience in Customer relationship Management (CRM)
• Should be proficient in MS Office i.e. Word, PowerPoint and Excel
• Should be good in handling and resolving customer complaints quickly and efficiently.
• Order management – Tracking from order placement, order fulfillment, Dispatch, Shipping, following up
• Should be good in Billing & Invoicing

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