Role: Executive - IT
Salary: ₹8.00 Lac - ₹10.00 Lac
Experience: 4 - 5 years
Location: Vadodara
Education: BE in CS/CSE/ IT/ ITC/ EC or BCA or B.Sc
Industry: Manufacturing-Glass
Job Role: Type Technology
Skills Required: IT System, IT Infrastructure, Emerging Technologies, Cyber Security Principles & Practices, Cloud Platforms, Cloud Migration & Management, SAP, Data Management, User Support, Initial Troubleshooting, Infrastructure Management, Risk Management, Manage Relationships, Troubleshooting
Key Task And Accountabilities
User Support:
- Provides efficient and effective user support.
- Implement solutions to improve user satisfaction and productivity.
Initial Troubleshooting:
Perform initial troubleshooting of SAP-related issues, including login problems, transaction errors, and system performance issues.
Infrastructure Management:
- Oversee the maintenance and upgrading of IT infrastructure.
- Ensure network security, availability, and performance.
- Lead and manage IT projects from conception to completion.
- Ensure projects are delivered on time, within scope, and within budget.
- Select and manage relationships with IT vendors and service providers.
- Negotiate contracts and service level agreements (SLAs).
- NDA Signoff for IT vendors
Budget Management:
- Prepare and manage the IT department budget.
- Oversee cost management and ensure cost-effective use of resources.
Risk Management:
- Identify and mitigate IT-related risks.
- Develop and implement disaster recovery and business continuity plans.
Important Competencies
Technical Expertise:
- Deep understanding of IT systems, infrastructure, and emerging technologies.
- Knowledge of cybersecurity principles and practices.
- Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
- Experience in cloud migration and management.
- Ability to design scalable and resilient IT systems.
- Basic Knowledge of SAP Module like MM, PP, SD and WM.
Project Management:
Ability to manage multiple projects simultaneously, ensuring timely delivery and within budget.
Data Management:
- Expertise in data governance, data analytics, and business intelligence.
- Understanding of data privacy regulations and best practices.
Communication:
- Excellent verbal and written communication skills.
- Ability to communicate complex technical concepts to non-technical stakeholders.
Problem-Solving:
- Strong analytical and problem-solving abilities.
- Capacity to make sound decisions under pressure.
Customer Focus:
- Commitment to providing excellent internal and external customer service.
- Ability to understand and address user needs and concerns.
Screening Questions
- Does the candidate have 4–5 years of experience in IT infrastructure and user support?
- Does the candidate familiar with SAP modules such as MM, PP, SD, or WM?
Who is an ideal candidate ?
An experienced IT Executive with 4–5 years in managing IT infrastructure, user support, and SAP troubleshooting, ideally from a manufacturing or industrial background. Holding a BE in CS/IT/EC or a BCA/B.Sc. in Computer Science, the candidate excels in cloud platforms, cybersecurity, network performance, and vendor coordination. Skilled in handling IT budgets, risk management, and project execution, they bring strong problem-solving abilities, effective communication, and a user-focused mindset. Basic SAP knowledge (MM, PP, SD, WM) and hands-on experience in IT operations make them a key asset for supporting Company’s digital backbone
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