Wednesday, 9 April 2025

Hiring e-Commerce Manager for a Wellness brand II Mumbai


Role: Ecommerce Manager


Salary: ₹12.00 Lac - ₹13.00 Lac
Experience: 3 - 7 years
Location: Mumbai
Education: A degree in Marketing, Business Administration
Industry: Ecommerce



Skills Required:
Analytical Skills, Business Acumen, Cross-Functional, Data-Driven, Digital Marketing, Digital Marketing Strategies, ECommerce Analytics, Email Marketing, Google Analytics, Interpersonal Skills, Leadership, Marketing, Organic Search, Proven Ability, Shopify, Team Collaboration


JD: Key Account /Ecommerce Manager

Our Client is an innovative health and wellness D2C start-up, with a mission to create a healthier happier world. We focus on everyday wellness for women. 


Key Account/Ecommerce Manager:


This role will be responsible for our end to end e-commerce marketplace sales strategy. You will play a critical role in driving growth, optimizing performance, and ensuring a superior customer experience. We are seeking individuals with strong business acumen and interpersonal skills. Ideal candidates are self-driven, passionate and committed to learning.

Key Responsibilities:

Ecommerce Strategy & Execution: Develop and implement comprehensive strategies to drive online sales growth and improve eCommerce performance across D2C channels.
Product Assortment & Category Management: Optimize product offerings, manage category growth, and ensure a seamless customer experience. Identify trends and market demands to tailor product assortments effectively.

Sales Performance & Revenue Growth: Analyze sales performance data to drive decisions on pricing, product assortment, and promotions to meet revenue targets and enhance profitability.
Customer Acquisition & Retention: Collaborate with marketing teams to design and execute digital marketing campaigns, including paid media, SEO, SEM, email marketing, and social media to increase customer acquisition and retention.

Key Account Management: Manage relationships with external partners, platforms, and vendors to ensure smooth product listings, fulfillment, and service delivery. Negotiate and secure favorable terms with third-party partners.

Operational Excellence: Oversee eCommerce operations, including order management, inventory planning, fulfillment, logistics, and customer service, ensuring efficient processes and high levels of customer satisfaction.
Performance Analytics & Reporting: Utilize tools like Google Analytics, Shopify, or other analytics platforms to track KPIs, analyze performance, and optimize the customer journey and conversion rates.
Marketing & Promotion: Coordinate with marketing and creative teams to execute promotional campaigns, seasonal sales, and product launches, optimizing for maximum reach and conversion.
Competitor & Market Analysis: Stay up-to-date with industry trends, competitor activities, and emerging market opportunities, adjusting strategies as necessary to stay ahead in the marketplace.

Who You Are:

Experience: Minimum 3 years in eCommerce management, specifically with D2C brands, including experience in product category management, digital marketing, and sales operations.
Education: A degree in Marketing, Business Administration, or a related field (Master’s degree is a plus).

Analytical Skills: Strong data-driven mindset with experience in eCommerce analytics and tools like Google Analytics, Shopify, or similar platforms to track performance and drive decisions.
Digital Marketing Expertise: Proficient in digital marketing strategies across paid search, social media, email marketing, and organic search. Experience working with tools like Google Ads, Facebook Ads, and email platforms.

Strong Leadership & Team Collaboration:
Proven ability to lead cross-functional teams, including marketing, design, operations, and customer service, to achieve common goals.
Problem Solver: Comfortable with ambiguity and able to adapt quickly to challenges. Ability to make strategic decisions that improve business operations and sales.
Customer-Centric: Deep understanding of customer behavior, with a focus on delivering outstanding customer experiences across digital touchpoints.

Responsibilities

This role will be responsible for our end to end e-commerce marketplace sales strategy. 
You will play a critical role in driving growth, optimizing performance, and ensuring a superior customer experience. We are seeking individuals with strong business acumen and interpersonal skills. Ideal candidates are self-driven, passionate and committed to learning. 

Ecommerce Strategy & Execution: Develop and implement comprehensive strategies to drive online sales growth and improve eCommerce performance across D2C channels.
Product Assortment & Category Management: Optimize product offerings, manage category growth, and ensure a seamless customer experience. Identify trends and market demands to tailor product assortments effectively.

Sales Performance & Revenue Growth: Analyze sales performance data to drive decisions on pricing, product assortment, and promotions to meet revenue targets and enhance profitability.
Customer Acquisition & Retention: Collaborate with marketing teams to design and execute digital marketing campaigns, including paid media, SEO, SEM, email marketing, and social media to increase customer acquisition and retention.

Key Account Management: Manage relationships with external partners, platforms, and vendors to ensure smooth product listings, fulfillment, and service delivery. Negotiate and secure favorable terms with third-party partners.

Operational Excellence: Oversee eCommerce operations, including order management, inventory planning, fulfillment, logistics, and customer service, ensuring efficient processes and high levels of customer satisfaction.

Performance Analytics & Reporting:
Utilize tools like Google Analytics, Shopify, or other analytics platforms to track KPIs, analyze performance, and optimize the customer journey and conversion rates.
Marketing & Promotion: Coordinate with marketing and creative teams to execute promotional campaigns, seasonal sales, and product launches, optimizing for maximum reach and conversion.
Competitor & Market Analysis: Stay up-to-date with industry trends, competitor activities, and emerging market opportunities, adjusting strategies as necessary to stay ahead in the marketplace.


Mail your profile at: hr@suficonsulting.com

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