Role: Team Leader (Legal Back Office )
Salary: 7.00-8.00 LPA
Experience: 1.00-5.00 YRS
Location: Noida
Education: Graduation
Industry:BPO
Required Skills: Excellent Communication Skills,Experience in International Voice or Back Office Operations Background Only (Voice, Mortgage, US Healthcare Denial Management only, P&C background)
Description
You will be responsible to –
• Manage the day-to-day Planning, operation and problem-solving of a team of 15-20 resources Develop team to ensure delivery of consistently superior quality Ability to independently handle transitioning of new procedures.
• Drive the team to be client/customer-focused, owns training and development to team.
• Take ownership on delivering service level components, quality and targets and drive and motivates the team to achieve management goals.
• Effectively track and analyze the performance of individual team members and provide effective coaching and feedback Compiling all External and Internal reports Act as the communication conduit between team and management.
• Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback.
• Performance feedback session to be provided to agents.
• Primary focus on CPM/SLA.
• One to one relation building.
• Analyze various reports including process dashboards & team performance reports.
• Motivating associates through effective management, career development & implementation of reporting mechanism.
• Timely Submission of Operations Review
• Manage attendance and attendance incentive for the team.
• Attain SLA through effective management of the daily operations of the team.
• Conduct audits & share feedback with team members
• Will be responsible for managing the portfolio of clients.
Requirements –
• Graduation is a must.
• Minimum 1 year as a Team Leader on papers in Back Office
• Should be willing to work in 24*7 working environment.
• Excellent verbal / written communication skills
• Good with Analytical skills / MS Excel / presentation skills.
Employee Perks & Benefits -
• Maternity leaves
• Medical Insurance
• Cab Facility + Allowances
• One Time Meal
• Provident Fund
• Relocation Benefits
Other factors to consider -
• Quarterly Rewards & Recognitions
• Friendly work environment
• 24*7 Operational cafeteria
• Work Life Balance
• Self-Development & Training
Mandatory Pointers:
Candidates must be having Experience from Completely International Voice or Backoffice Operations Background Only (Voice, Mortgage, US Healthcare Denial Management only, P&C background will only work).
No Chat, Email, Content Moderation and Gaming process candidates will be entertained. Also No Technical background candidates will be eligible for the role.
Minimum 1 year experience as a Team Leader is Mandatory.
Candidates with Excellent comm skills is the top priority.
Candidates from Gurgaon and Faridabad would be only interviewed if they are ready to relocate.
Candidate should be willing to work in 24*7 working rotational shifts.
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